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Annie’s Healthcare Services Testimonials

Here is a small selection from testimonials Annie’s has received.

Just a line to thank you and your staff for the brilliant service you have given to Suzanne over the years.

Suzanne - 24 February 2011

Dear Zainab and all Staff at Annie’s Just a line to thank you and your staff for the brilliant service you have given to Suzanne over the years. We do really appreciate the work you do for Suzanne. Finally we would not hesitate to recommend you and your company to anybody that needs care and support.

Parents Syd and Leila, Dagenham

For a period of over three years now, my elderly parents have been satisfied with the care they have received from the team at Annie's Healthcare Services.  As their only child and living nearly 300 miles away it has been a huge weight off my mind to know that as my parents have become older and more frail, there are carers on hand who respond quickly and efficiently to any crisis or new problem.  They have consistently shown real concern for the whole person, not just Mum and Dad's physical needs, and have been flexible in help at short notice with whatever has arisen.

From Clive, Newcastle upon Tyne His parents live in Chigwell

The original documents can be viewed at our offices.

The following views have been expressed by various service users, their families, relatives, staff and other professionals to the CQC Inspector and these extracts have been taken from the latest CQC report.

“My mother is treated with respect and dignity and I am happy that she is looked after by this agency. They do what they say they will and a bit more.”

Another said “We are very happy with the agency. They are very reliable and I have every confidence in them.”

One relative said “My mother trusts her carer and relies on her.”

Another said “She always has a carer that she knows and she feels safe. They are reliable and I have every confidence in them. If I had any concerns I would just ring them.”

One relative said “I have every confidence in them.”

One relative said “The manager rings for a chat and to check that I am happy with everything.”

Another said “Yes the agency check up occasionally that everything is okay.”

One member of staff said “They visit weekly to check that everything is okay.”

Another told us “They visit frequently to check if everything is alright.”

A healthcare professional told us “They are a very good agency and support people with complex needs. We are pleased with the service and do not have any concerns.”

To find out how Annie’s can help, you can reach us via our website contact page.

Annie’s Healthcare Services CICinside out caring

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Annie’s is regulated by the Care Quality Commission.
As a registered CIC, Annie’s activities are monitored by the CIC Regulator.
Annie’s has achieved the following accreditations and quality marks:

Annie’s is an accredited member of the UK Home Care Association.